Healthcare with a Touch of Nature

980-317-9993

Healthcare with a Touch of Nature
980-317-9993
M

Privacy Policy

Last Updated: September 16, 2026

This Privacy Policy describes how Holistic Family Medicine of Lake Norman (“we,” “us,” or “our”) collects, uses, discloses, and protects information gathered through our website (the “Site”).

Important Medical Notice: This Privacy Policy applies solely to information collected through this public marketing website. It does not replace or modify our HIPAA Notice of Privacy Practices (NPP), which governs how your protected health information (PHI) is handled within our medical practice, clinical records, or secure patient portal. Please do not submit confidential medical history, symptoms, or urgent clinical inquiries through general website forms.

1. Information We Collect

We collect information in the following ways when you access or interact with our Site:

  • Directly Submitted Information: When you fill out a general contact form, request appointment information, or contact our office via email or phone, we may collect:

    • Full name

    • Email address

    • Phone number

    • General non-clinical inquiries or appointment preferences

  • Log & Device Data: Technical information automatically recorded by our web servers, including:

    • IP address and rough geographic location

    • Browser type, device model, and operating system

    • Pages visited, time spent on pages, and referring website addresses

  • Cookies and Tracking Technologies: We use cookies and similar technologies to evaluate website traffic, optimize page speed, and enhance your browsing experience.

2. How We Use Your Information

We use the information collected via the Site to:

  • Respond to your inquiries, schedule consultation requests, and address administrative questions.

  • Operate, maintain, and enhance website features and accessibility.

  • Monitor site analytics, visitor engagement, and security integrity.

  • Comply with state and federal legal, administrative, and regulatory obligations.

3. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information under the following limited circumstances:

  • Service Providers: Trusted vendors and contractors who help us operate our website (such as website hosting providers, IT support, and analytics platforms). These parties are bound by strict confidentiality and data protection obligations.

  • Legal Requirements: When required by law, subpoena, court order, or official governmental request to protect our legal rights, address fraud, or prevent harm.

  • Practice Restructuring: In the event of a merger, acquisition, or sale of practice assets, subject to applicable healthcare privacy standards.

4. Third-Party Links & External Portals

Our Site may provide links to external services, such as an external electronic health record (EHR) patient portal, educational resources, or location mapping tools (e.g., Google Maps). These third-party services operate under their own independent privacy policies, and we are not responsible for their data collection practices.

5. Cookies and Web Analytics

You can manage or disable cookies through your browser settings. Disabling cookies may alter your browsing experience or limit certain interactive features on our Site. We do not sell tracking profiles to third-party data brokers.

6. Data Security

We implement reasonable technical, physical, and administrative safeguards (including SSL/TLS encryption) to protect information transmitted via our Site. However, standard internet transmissions (including unencrypted regular email) are not entirely secure. For secure medical communications, please contact our office directly by phone or use our designated patient portal.

7. Your Privacy Rights

Depending on applicable laws, you may request:

  • Access to the personal contact data we maintain about you through the Site.

  • Corrections or updates to your contact information.

  • Deletion of your website-submitted inquiry records, subject to professional record retention guidelines.

To exercise these options, reach out to us using the contact details provided below.

8. Changes to This Policy

We reserve the right to revise this Privacy Policy at any time. Updates will be posted directly to this page with an updated “Last Updated” date. Your continued use of the Site after revisions are posted indicates your acceptance of the updated terms.

9. Contact Us

For questions or comments regarding this website Privacy Policy, please contact our office:

  • Practice Name: Holistic Family Medicine of Lake Norman

  • Address: 10225 Hickorywood Hill Ave., Huntersville, NC 28078

  • Phone: 980-317-9993

  • Email: holisticfamilymedicineoflkn@gmail.com